Meeting/Event Information
Civility in the Workplace: Tips on How to Handle Conflict & Communication
Have you noticed employees struggling to communicate effectively or clashing over differing opinions? Maybe you’ve seen tensions rise because of “tone” or communication styles. It’s something many HR professionals are encountering more frequently these days. Studies show that workplace conflicts, often rooted in broader societal polarization or diverse cultural, professional, and ideological perspectives, are becoming more common. If left unaddressed, these conflicts can lead to frustration, misunderstandings, and unproductive behavior.
As HR professionals, we play a key role in fostering connection and understanding in the workplace. That’s why we’re thrilled to welcome Cherolyn Knapp and Joe Cundall, who will guide us on how to identify and understand the roots of workplace conflicts. They’ll share thoughtful insights and practical strategies to resolve these issues and promote a more harmonious and collaborative environment. In this session:
- Discover the importance of behavioral insights in shaping effective communication strategies.
- Understand why it’s essential to recognize how a leader’s natural communication style is perceived by others.
- Learn how to make simple yet impactful adjustments to reduce reactivity, improve quality of engagements in conflict situations and build stronger connections with team members.
- Explore conflict resolution processes and resources to address challenges effectively.
Meet Your Speakers!
Cherolyn Knapp is a conflict resolution consultant, mediator, trainer, workplace investigator and lawyer based in Victoria, BC. Cherolyn has conducted numerous workplace investigations into allegations of bullying, harassment, discrimination and misconduct, as well as workplace assessments, in public, private and non-profit sector unionized and non-union environments. She is frequently engaged as a mediator and facilitator to assist co-workers and professionals who are locked in disputes to find a path forward. Cherolyn is also a trainer and coach with the High Conflict Institute.
Joe Cundall is a Partner with LeadShift since 2015. He helps his clients develop stronger leaders, build more resilient teams, and accelerate performance using a variety of tools and business expertise. Leadshift offers Executive Coaching, Leadership Development programs, and consulting services to small and middle-market organizations across the country. They serve a number of industries, such as community banking, manufacturing, general contracting, and private equity investors.
Tickets
$10.00 Member Ticket
$15.00 Guest Ticket
SHRM Hawaii offers practical, high-quality programs designed to support HR professionals and Hawai‘i’s workplaces. Our events are thoughtfully planned by SHRM Hawaii committees and dedicated volunteers to deliver timely, relevant learning.
Event Policies
No refunds for cancellations or no-shows. Substitutions at the same registration level are welcome up to the day before the event.
Webinar Access, Recordings & Credits
Login details for virtual events are emailed prior to the program - please contact us at [email protected] if you do not receive them. Webinar recordings are not guaranteed; when available and approved by the speaker, recordings and materials will be shared after the event. Most events offer SHRM and HRCI credits, with PDC details provided in the post-event survey. We encourage you to download or record your credit details right away to ensure accurate tracking for your recertification.
